The Medicine in Practice Primary Care Pharmacy competency framework

Care focused on the person - their needs, values, beliefs and circumstances - including shared decision-making, managing risk and obtaining consent.

• Take account of the values, beliefs and needs of the person
• Make the care of the person the first concern and act in their best interests
• Obtain consent appropriately
• Identify and manage potential risks of harm to a person
• Consider and act upon the wider needs of the person, including referral

Working with the person, carers and the wider health and care team - including effective handover and escalation across care settings.

• Work with others to deliver and improve care
• Contribute to continuity of care as a person moves between providers
• Demonstrate effective teamworking and refer to others when needed

Adapting communication to the person, listening, sharing information clearly, and keeping accurate records.

• Adapt communication to meet the needs of the person
• Listen to the person and respond to their needs and concerns
• Maintain accurate and legible records
• Share information appropriately, respecting confidentiality

Keeping practice up to date, using current evidence and guidance, recognising the limits of competence, and reflecting.

• Recognise and work within the limits of knowledge and skills
• Use up-to-date evidence and guidance to inform decisions
• Keep knowledge and skills up to date and reflect on practice

Making reasoned decisions, balancing benefit and risk, and being able to justify those decisions.

• Make the best use of available information to make decisions
• Use professional judgement to reach a balanced decision
• Be able to justify the decisions made

Honesty, integrity, reliability and maintaining professional boundaries.

• Be polite, considerate, honest and trustworthy
• Maintain appropriate personal and professional boundaries

Handling personal information lawfully and protecting privacy.

• Understand and apply the law on confidentiality and data protection
• Ensure information is accessed and shared only as appropriate

Recognising error, raising and escalating concerns, being open and honest (candour), and learning from incidents.

• Raise concerns when there is a risk to patient safety
• Be open and honest when things go wrong (candour)
• Support a culture of openness, learning and improvement

Taking responsibility, supporting and developing others, and improving services.

• Take responsibility for practice and demonstrate leadership
• Support and develop colleagues and contribute to service improvement